Privacy Policy
Dustystone holds the day-to-day records of your plant: trips, weights, photos, bills and customer balances. This policy explains what we collect, why, and how we protect it.
1. Who this policy covers
This policy applies to visitors to this website, to people who sign up for a trial or contact us, and to plants and their staff who use the Dustystone application.
2. What we collect
- Signup and contact details: your name, email, company, location, role, plant type, capacity, trucks per day and anything you write in a message.
- Plant records you enter or capture: quarry trips, royalty pass numbers, production by size, stock heaps, weighbridge readings, truck photos, vehicle numbers, challans, invoices, e-way bill details, customer ledgers, maintenance and diesel records.
- Account and usage data: user names, roles, login times, device type and the actions taken in the application, kept as an activity log.
- Website data: basic server logs such as IP address, browser type and pages visited, used to keep the site running and secure.
3. How we use it
- To create your account and send your login details.
- To run the application: record weighments, print slips, raise bills, apply credit holds and produce reports.
- To run the AI Dispatch Reconciler on your plant's own records, so it can report gaps and learn your plant's normal ranges.
- To provide support, set up hardware and reply to your messages.
- To keep the service secure and to meet legal obligations.
4. AI and your records
The AI Dispatch Reconciler reads your records to produce reports. It cannot change a weight, a bill or a pass. Your plant data is used only to serve your own account and is not used to train models for other customers.
5. Weighbridge readings and photos
Weights read from your indicator and photos taken at weighment are stored as captured. Corrections are saved as separate entries with the reason and the user who made them. Truck photos may show vehicle number plates and drivers; they are kept only as a record of the weighment and are visible only to authorised users of your plant.
6. Sharing
We do not sell your data. We share it only with service providers who help us run Dustystone, such as hosting and email delivery, under agreements that keep it confidential, and with authorities when the law requires it. Statements and slip verification links you choose to send to your customers are shared at your instruction.
7. Security
Data is encrypted in transit and at rest. Access inside your account is controlled by roles you set, and every change to a record is logged. Offline data held on a cabin PC or phone is stored locally until it syncs.
8. Retention
Plant records are kept while your account is active and for as long as tax and mining record-keeping rules require. When an account is closed, you can export your data first. After closure, data is deleted except where the law requires us to keep it.
9. Your choices
You can ask to see, correct, export or delete the personal information we hold about you. Account owners can export plant data at any time from the application. To make a request, use the form on the Contact Team page.
10. Changes to this policy
If we make a material change to how we handle data, we will tell account owners by email before the change takes effect.