Terms of Service
These terms apply when you sign up for a trial or a paid plan and use Dustystone at your plant. Please read them with the person responsible for your weighbridge and billing.
1. The service
Dustystone is a web and offline application for recording quarry trips, royalty passes, production, weighbridge weighments, sales, billing, credit and maintenance. Plans and their features are described on the Plans page.
2. Accounts and users
- The person who signs up is the account owner and is responsible for the users they add and the roles they give them.
- Keep login details private. Tell us straight away if you believe an account has been misused.
- Each plan includes a set number of users per plant, as shown on the Plans page.
3. Trial
The free trial covers one plant for 30 days with every module. No payment card is needed. At the end of the trial you can choose a plan or export your data. Trial accounts that are not continued are closed after a reasonable notice period.
4. Fees and billing
- Plans are priced per plant per month, in US dollars, as listed on the Plans page. Applicable taxes are added.
- Monthly plans are billed in advance each month. Yearly plans are billed in advance for twelve months.
- If an invoice stays unpaid for 15 days after its due date, we may limit the account to read-only access until it is paid. Your records are not deleted for late payment.
5. Your responsibilities at the plant
- You are responsible for the accuracy of what you enter, for calibrating and stamping your weighbridge as the law requires, and for the hardware at your site.
- You remain responsible for obtaining royalty passes, permits, transit passes and e-way bills from the relevant authorities and for filing returns. Dustystone records and organises this information; it does not issue government documents.
- You agree not to use Dustystone to record false weights, to alter government passes, or to dispatch vehicles beyond their permitted weight.
6. Overload holds and credit holds
Overload and credit holds are tools to help your staff follow your rules and the law. Authorised users can release a hold with a reason. Decisions to release a hold and to dispatch remain yours.
7. AI reports
The AI Dispatch Reconciler reports on your records and explains likely causes of gaps. Its findings are guidance for your team to check, not a guarantee. It never changes your records.
8. Your data
Your plant records belong to you. You can export them at any time while your account is active and for 30 days after it closes. How we handle data is described in the Privacy Policy.
9. Availability and support
We work to keep the service available at all times and plan maintenance outside common plant hours. The weighbridge cabin keeps working offline during an outage and syncs afterwards. Support is provided by email.
10. Limits of liability
To the extent the law allows, our total liability for any claim relating to the service is limited to the fees paid for the affected plant in the three months before the claim. We are not liable for indirect losses such as lost profit or lost production.
11. Ending the service
You can cancel at any time; cancellation takes effect at the end of the current billing period. We may suspend an account that is used to falsify records or that breaks these terms, after notice where possible.
12. Changes
We may update these terms as the service develops. Account owners will be told about material changes by email before they take effect.