Refund Policy

Every plant starts with a free 30-day trial, so you can weigh and bill real trucks before you pay. This policy covers what happens after that.

1. Free trial

The 30-day trial is free and needs no payment card. Nothing is charged unless you choose a plan.

2. Monthly plans

Monthly plans can be cancelled at any time. Cancellation takes effect at the end of the month already paid for, and that month is not refunded. You keep full access until then.

3. Yearly plans

• If you cancel a yearly plan within 14 days of the first yearly payment, we refund the full amount.
• After 14 days, we refund the unused whole months, less the two free months included in the yearly price.

4. Add-ons

Monthly add-ons such as an additional weighbridge follow the same rules as monthly plans. An onsite setup visit is refunded in full if cancelled at least 48 hours before the visit, and is not refundable once the visit has taken place.

5. Service problems

If the service is unavailable for a long period through our fault, we credit the affected plant for that time on the next invoice, whether or not you ask.

6. How to request a refund

Write to us from the Contact Team page with the plant name and invoice number. Approved refunds are paid to the original payment method within 10 working days.

7. Your data after cancellation

You can export slips, bills, ledgers and other records for 30 days after the account closes.